Govt. of Punjab Launches Facilitator Registration for "Maryam Ki Dastak" Doorstep Delivery of Public Services

May 14, 2024

Punjab Secretary Finance Mujahid Sherdil officially launched the registration process of 'Facilitators' today as part of the "Maryam Ki Dastak," an initiative of Chief Minister Punjab Maryam Nawaz and being executed by PITB. The Secretary Finance was accompanied by Chairman PITB Faisal Yousaf.

PITB senior officials including Director Generals Sajid Latif, Waqar Naeem Qureshi & Saima Shaikh, Chief Technology Officer Adil Iqbal Khan, Additional Director Generals Nisar Ahmed, Khurram Mushtaq & Syed Qasim Ifzal, Project Director Haroon Rasul Khokhar and Directors Hasnain Iqbal, Ata ur Rehman, Badar Munir, Ali Zeb, Hammad Hasan Hamdani & Usman Waheed were also present.

The initiative "Maryam Ki Dastak" aims at facilitating citizens by bringing service delivery to their doorsteps. The end-to-end service delivery model will hinge on specially trained 'Facilitators' who will help citizens from application filling to fee payment to application submission to final delivery. The initiative will particularly facilitate the senior citizens, people with disabilities and women, as it would enable them to secure multiple government services like Birth Certificate, Marriage Certificate, Driving License etc. from the comfort of their homes by engaging a registered "Dastak Facilitator" through "Maryam Ki Dastak" App. 

Aspiring candidates will apply for the role of Facilitator via "Dastak Facilitators Mobile App". The App has been launched to streamline the selection process of Facilitators. Eligibility conditions are: Applicants must be above 18 years, have intermediate level education & a Police Character Certificate, have access to motorbike & have a driving license and a functional mobile phone/tablet.

Facilitators will be selected after thorough screening. The selected facilitators will be trained by PITB to deal with the citizens effectively. Only those candidates who score at least 70% in the screening process will be considered for registration as facilitators.

The services will commence in Lahore within six to eight weeks of the facilitators registration phase. Following the pilot phase's success, the service will be expanded to all districts of Punjab.

Citizens will be able to book from the suite of services at their preferred time, date, and location through the Dastak Mobile App, Web Portal, or by calling the helpline 1202. A Facilitator will then be dispatched to their location to initiate the service delivery process. "Maryam Ki Dastak" is poised to transform public service delivery in Punjab, making it more accessible, efficient, and convenient for all citizens.